Contact Real Money Casinos

Got a question about one of our reviews, spotted something that needs updating, or want to flag your own experience with a casino site? This page covers how to reach Real Money Casinos, what we can help with, and where to go if your query is really about gambling safely rather than about this website.

How to reach us

The quickest way to contact the Real Money Casinos team is by email at [email protected]. Send us as much detail as you can — the casino name, the page you were reading, or the specific offer you're asking about — so we can look into it properly rather than sending back a generic reply. We read every message, though during busier periods it can take a little longer than usual to reply.

What we can and can't help with

We're an independent research and comparison site, not a casino operator, a payment processor or a regulator. That shapes what we're able to do when you get in touch:

We can answer questions about how we researched a casino, why it's ranked where it is, or how our editorial ratings work.
We can correct factual errors on our pages — bonus terms that have changed, a licence detail that's out of date, or a broken link.
We can't process a deposit, withdrawal or bonus claim on your behalf — those go through the casino directly.
We can't resolve account disputes, verification delays or withheld winnings. Those sit with the casino's own support team and, if unresolved, with the licensing regulator that oversees it.
We can't offer legal, financial or gambling-addiction counselling. If you need support around your gambling, see the section below.

Questions about a specific casino

If your query is about account issues, a delayed withdrawal, a bonus that didn't credit, or ID verification (KYC) requests, the fastest path is usually the casino's own customer support — most of the operators we cover offer live chat or email support directly on their site. If you've already tried that and hit a wall, tell us what happened when you email us; it helps us keep our write-ups accurate for other readers, even though we can't intervene in an individual account dispute.

If gambling has stopped being fun

If you're contacting us because gambling is causing you stress, financial strain, or you simply want to set firmer limits, that's worth raising directly rather than through a general enquiry. Every reputable licensed casino offers deposit limits, time-outs and self-exclusion tools in its account settings, and most U.S. states have their own problem gambling helpline alongside national resources. Our Responsible Gambling page has more detail on setting limits, recognising warning signs, and where to find state-level and national support services — it's a better starting point than an email to us if this is the reason you're reaching out.

Feedback on our reviews and ratings

Our rankings are based on published information about licensing, bonus terms, banking options and site security — we don't accept payment to change a position, and commercial relationships with any operator never decide where it sits in our tables. If you've used a casino we cover and think our write-up is missing something, outdated, or doesn't match your own experience, tell us. Reader feedback is one of the ways we catch things that need a second look before the next update.

A quick note before you get in touch

We're not able to guarantee any outcome from a casino, recommend a way to recover losses, or advise on strategies for winning — no legitimate source can, since outcomes at licensed casinos are never guaranteed and every game carries a built-in house edge. If your message is about something along those lines, it helps to know upfront that we won't have an answer that changes the odds, only information to help you make a more informed choice about where and how you play.

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